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Return/Refund Policy

Providing transparent, secure, and expert IT solution resources across our global operations.

Return & Refund Policy

Effective Date: July 3, 2025

At Coding Rig, we are committed to delivering high-quality software development and digital solutions that meet our clients' business requirements. We value transparency and customer satisfaction. Please read our Return & Refund Policy carefully before purchasing any of our services.

1. Scope of this Policy

This Return & Refund Policy applies to all services provided by Coding Rig, including but not limited to:

  • Website Design & Development

  • Custom Software Development

  • Mobile Application Development

  • E-commerce Development

  • UI/UX Design

  • Digital Marketing Services

  • SEO Services

  • Cloud & Enterprise Solutions

  • Maintenance & Support Services

  • IT Consulting

2. Service-Based Business

Coding Rig provides customized digital services. Since each project is planned, designed, and developed specifically for individual client requirements, completed work, delivered milestones, and development efforts are generally non-refundable.

3. Project Cancellation

Clients may request cancellation before the project work has officially commenced.

If the project has already started:

  • Charges will apply for work completed up to the cancellation date.

  • Any third-party expenses already incurred will be deducted from the refundable amount.

  • Remaining unused project funds, if applicable, may be refunded after review.

4. Refund Eligibility

Refund requests may be considered under the following circumstances:

  • Duplicate payment made by the client.

  • Payment processed due to a technical error.

  • Coding Rig is unable to start the project due to internal reasons.

  • Services cannot be delivered as mutually agreed.

Each refund request is reviewed individually based on the project status and signed agreement.

5. Non-Refundable Services

Refunds will not be provided for:

  • Completed project milestones.

  • Custom software or application development.

  • Website design and development work already delivered.

  • SEO and Digital Marketing services already performed.

  • Domain name registrations.

  • Web hosting services.

  • Third-party software licenses.

  • API subscriptions and external service charges.

  • Change of mind after project commencement.

  • Delays caused by the client, including pending approvals or missing content.

6. Change Requests

Additional features, revisions, or modifications requested beyond the approved project scope may involve additional charges and are not eligible for refunds.

7. Refund Processing

If a refund request is approved:

  • Refunds will be processed using the original payment method whenever possible.

  • Processing generally takes 7–14 business days, depending on the payment provider or financial institution.

  • Any applicable taxes, gateway fees, or third-party charges may be deducted where permitted.

8. Client Responsibilities

Clients are responsible for:

  • Providing accurate project requirements.

  • Reviewing project deliverables within agreed timelines.

  • Communicating requested revisions promptly.

  • Making payments according to the agreed payment schedule.

Failure to provide required information or approvals may impact project timelines and refund eligibility.

9. Quality Assurance

Coding Rig follows structured development, testing, and quality assurance processes to ensure every project meets professional standards. If any deliverable does not align with the approved project scope, our team will work with the client to resolve the issue through revisions or corrections.

10. Contact for Refund Requests

To request a cancellation or refund, please contact our support team with the following information:

  • Full Name

  • Company Name (if applicable)

  • Project Name

  • Invoice or Payment Reference

  • Reason for the Refund Request

Our team will review your request and respond as soon as possible.

11. Policy Updates

Coding Rig reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Any changes will become effective immediately upon publication on this page.

Need Assistance?

If you have any questions regarding this Return & Refund Policy, please contact the Coding Rig support team through our official website or email. We are committed to resolving your concerns promptly and professionally.

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Return/Refund Policy